Privacy policy

This policy was last updated on October 10, 2023

Your privacy is important to us (“easeware.com”, “Easeware”, “we”, “us”, or “our”). This Privacy Policy applies to personal information collected by us through our website easeware.com. It describes our data privacy practices, including what types of your personal information we collect, how we use, share and safeguard it, and how you can delete or change it.
By using the easeware.com website, you agree to how we use your personal information, as stated in this Privacy Policy.

Main sections in this Privacy Policy:

What is personal information?

This policy was last updated on October 10, 2023

Personal information is any information that relates to an individual who can be directly or indirectly identified. We recognise that personal information is sensitive and that the provision of such information is an act of trust.

What personal information we collect, and why

We collect personal information about you:

When you visit our website

Our cookie

A cookie is a small, secure and non-invasive text file that is automatically saved to your web browser by a web server when you visit our website.
This cookie enables our website to remember your actions and preferences, so you don’t have to continually redo things whenever you revisit our site or go from one page to another.
For example, it will remember if you’ve already clicked “No” on a prompt to subscribe to our newsletter so you don’t have to say “No” again, it will remember the information you enter into form so you don’t have to re-enter it, and it will remember your browser’s language setting so the website display the correct language, faster.
The information collected by this cookie cannot be used to identify you personally and the pattern data is fully under our control.

Google reCAPTCHA v3

When you visit our website, a Google technology called reCAPTCHA v3 attempts to determine if you are a real person or a ‘bot’. We do this in order to fight spam and abuse on our website. For example, it helps us prevent bots from:

  • Sending spam and malicious emails using our contact forms;
  • Clicking on ads to generate fraudulent ad revenue for the advertiser;
  • Illegally copying (‘scraping’) our content for subsequent plagiarism;

Google reCAPTCHA v3 does this by saving a cookie to your computer or mobile device, and by using other tracking technologies. It collects some hardware and software information, such as device and application data, tracks your use of our website, and seeks to determine if you are logged in to a Google account. It then sends this information to Google for analysis on its servers, which are located in the US.

Note that the information collected by the reCAPTCHA cookie cannot be used to identify you personally and the pattern data is fully under our control. Note also that reCAPTCHA is under the control of Google, and processing and sharing of your personal data by Google Analytics is governed by Google’s privacy policies.

When you submit a contact form on our website

When you contact us by submitting one of the contact forms on our website, we collect and store your name and email address, as well as any information you send.

We collect this information in order to understand and respond to your request, and to provide you with future customer service.

How we store and secure your personal information

We collect personal information about you:

When you visit our website

The information our cookie collects from website visitors is stored on our servers, which are protected by password, 2-factor authentication (2FA) and firewall, located in a controlled facility outside of the EU, and accessible only to authorized personnel. This data is then automatically backed up, using an encrypted third-party tool called s3cmd, to our Amazon S3 backup server, where it is password protected and encrypted.

The information collected by Google reCAPTCHA v3 is transmitted by Google to a Google server located in the US. reCAPTCHA is under the control of Google, and processing and sharing of your personal data by Google Analytics is governed by Google’s privacy policies.

When you submit a contact form on our website

When you submit one of the contact forms on our website, your information is protected from the moment you enter it into the form.

Our forms are encrypted, the information you enter is transmitted using an encrypted method (HTTP Post) and your information is then stored within our Google Workspace for Business Gmail account (i.e. on Google’s servers), which is password protected and encrypted.

Do you need to provide your personal information?

Providing your personal information is not mandatory. But please be aware that, because your personal information may be necessary for us to deliver our products and services, we may not be able to deliver these products and services should you choose not to provide your personal information.

How to disable cookies

If you don’t want cookies to be saved on your device, you can change your browser settings to prevent them from being saved. For details about how to delete or control cookies on your device, please consult the documentation of your web browser.

Additionally there are a variety of third party browser extensions and other tools which claim to block cookies.

How to request, change or remove your personal information

To find out what personal information about you we have stored, or to ask us to change or erase personal information about you, please email our Data Protection Officer at privacy@easeware.com.

Our website includes links to other sites, whose privacy practices may differ from ours. If you access other websites using the links provided, they may collect personal information from you. When this happens, the processing of your information is governed by their privacy statements. We suggest you carefully read the privacy statement of any website you visit.

How often we change this Privacy Policy

We may modify or update this Privacy Policy from time to time according to user feedback and changes to privacy regulations.

When we make changes to this Policy, we will revise the “last updated” date at the top of this Policy.

We encourage you to review our Privacy Policy periodically to stay abreast of the changes we have made.

In continuing to visit our website and/or use our products and services, you agree to the changes we have made to this Privacy Policy.

How you can contact us

If you have any questions or comments about this Privacy Policy or our privacy practices, or if you want to remove your personal data, please contact our Data Protection Officer at privacy@easeware.com.